Operation Administrator – Client Cash

Location: Leeds, England, United Kingdom; hybrid workplace

Salary: £28,300 per year; 6-month fixed-term contract

Company

hirify.global is a UK investment platform providing pensions, ISAs, investments, financial content, and access to more than 20,000 investment options for over 500,000 customers.

What you will do

• Process operational tasks and queries across client cash, settlements, customer accounts, pensions, transfers, reconciliations, and corporate actions.
• Provide accurate, consistent service to internal and external customers through email, phone, and other appropriate channels.
• Support the departmental telephone query team and respond to operational questions from Customer Services.
• Identify and escalate risks and unresolved issues, supporting investigations and corrective or preventative actions.
• Challenge policies, processes, and procedures and recommend improvements to efficiency and service quality.
• Maintain accurate departmental procedures, provide management information, and support team objectives.

Requirements

• Ability to process tasks and queries accurately and within required timescales.
• Ability to deliver efficient, consistent, and high-quality customer service.
• Understanding of the importance of regulatory responsibilities and adherence to FCA rules and guidance.
• Ability to make informed risk decisions, escalate issues, and credibly challenge recommendations.
• Flexibility to move between tasks according to business needs.
• Ability to work collaboratively and maintain the knowledge and skills required for the role.

Culture & Benefits

• 8% employer contribution and 4% employee contribution to the Group Personal Pension Plan.
• Life Assurance, Group Income Protection, and private medical insurance provided by Bupa.
• 25 days of annual leave plus bank holidays.
• Staff discounts on investment products and retail discounts.
• Personal and Well-being Fund supporting physical and mental wellness.
• Voluntary flexible benefits that can be tailored to individual needs.