Business Operations Coordinator

Location: London, UK; regular visits to all offices and London attendance once a week. Part-time remote working is available.

Salary: £30,000–£40,000 per year

Company

hirify.global uses technology to improve public services and supports clients through technology delivery and professional services.

What you will do

• Run office facilities, coordinate events and visitor access, liaise with landlords, and support health and safety compliance.
• Support Cyber Essentials, ISO certification, internal audit preparation, business continuity testing, compliance tracking, training coordination, and policy documentation.
• Process and track security clearance applications, transfers, renewals, shares, and annual reviews.
• Coordinate IT support tickets, escalate service issues, and support business systems administration and SaaS licence tracking.
• Coordinate the annual client satisfaction programme and produce reporting on CSAT, social value, and environmental data.
• Triage business operations queries and identify process efficiencies through automation and AI.

Requirements

• Excellent customer service, communication, and interpersonal skills.
• Ability to analyse data and produce clear, actionable reports.
• Strong organisation, prioritisation, accuracy, ownership, and problem-solving skills.
• Discretion when handling confidential and personal information.
• Ability to learn new systems and processes quickly and collaborate across teams.
• Eligibility for UK security clearance is required; SC eligibility requires five years of continuous UK residency and a five-year employment history or full-time education.

Nice to have

• Experience in compliance, facilities, business operations, or office management.
• Public sector or professional services experience.

Culture & Benefits

• Inclusive, diverse, and collaborative working environment with communities of practice and dedicated community channels.
• 30 days of paid annual leave plus bank holidays.
• Flexible working hours and flexible parental leave.
• Part-time remote working for staff.
• Flexible benefits including a Smart Tech scheme, Cycle to Work scheme, health care cash plan or pension allowance, paid counselling, and financial and legal advice.