Integrations & Payment Customer Support Specialist

Location: Berlin, Germany (hybrid)

Company

hirify.global is a Berlin-based European fintech providing B2B payment solutions through an API-first platform, embedded finance, white-label credit card products, and accounting integrations.

What you will do

• Lead customer implementation from accounting integration setup and configuration through workflow mapping and coordination with finance teams and ERP partners.
• Resolve export, accounting, payment configuration, and integration issues, including complex backend troubleshooting and root-cause analysis.
• Design scalable onboarding processes, operational playbooks, support paths, and ownership models.
• Partner with Product, Engineering, Solutions Engineering, Customer Success, Sales, and customer accounting teams to improve integrations and turn recurring issues into product capabilities.
• Maintain integration quality and reliability while supporting new integration rollouts, custom CSV operations, and accounting export debugging.
• Manage card network setups such as Visa VCF and Lodge Card dashboards, and mentor the Tier 2 customer support team.

Requirements

• Experience with bookkeeping, reconciliation, local accounting standards, or SaaS API debugging and technical product support.
• Understanding of data flows between systems, JSON payloads, export files, and data mapping logic.
• Curiosity about APIs, integrations, operational debugging, and technical collaboration with engineering teams.
• Ability to resolve complex workflows and communicate technical topics clearly to technical and non-technical stakeholders.
• Experience with accounting integrations such as DATEV, Xero, or NetSuite is relevant to the role.

Culture & Benefits

• Flexible hybrid work with the possibility of working remotely.
• Collaborative environment with knowledge sharing, transparent communication, and a flat hierarchy.
• Monthly mobility benefit and Wellhub membership.
• hirify.global Card with monthly credit for exploring the product and sharing meals with colleagues.
• Inclusive hiring process with interview accommodations available on request.