Banking Specialist - Service Desk (Fintech)

Location: Berlin, Germany; hybrid and flexible working

Company

hirify.global provides wealth management technology and services for financial institutions, including private banks, wealth managers, investment managers, and retail and neo banks.

What you will do

• Develop and maintain customer relationships to support long-term cooperation.
• Ensure service delivery in line with contractual obligations and SLAs.
• Prepare reports and monthly billing data.
• Secure operational service processes, including Request Fulfilment and Problem Management.
• Process, coordinate, and document incoming operational requests.

Requirements

• Completed banking apprenticeship, dual degree in economics, or comparable qualification.
• Good understanding of banking products and processes.
• Confident use of Microsoft Office 365, including Word, Excel, and PowerPoint.
• Fluent German and good English skills required.
• Strong communication skills, flexibility, and the ability to learn unfamiliar topics quickly.

Nice to have

• Previous experience in a similar role.
• Experience in banking services or IT, including SLA and escalation management or service boards.

Culture & Benefits

• Hybrid and flexible working is available for most employees.
• Collaborative, supportive, and inclusive work environment.
• Global offices and opportunities to work with leading financial institutions.
• Equal opportunity employment regardless of origin, age, gender identity, sexual orientation, or other personal characteristics.