Customer Care Representative, PSA

Location: Frankfurt am Main, Germany; onsite in the office 5 days per week

Salary: €41,714.58–€47,971.77 per year

Company

hirify.global provides technology-enabled grading, authentication, vaulting, and sales services for collectibles, including trading cards, autographs, comics, coins, video games, tickets, and memorabilia.

What you will do

• Respond to customer inquiries through phone, email, written correspondence, social media, Live Chat, message boards, and in person.
• Provide information about services, memberships, procedures, policies, and promotions.
• Sell and process memberships and supply orders while meeting contact center performance metrics.
• Research and resolve customer complaints and issues according to company policies.
• Conduct follow-up calls and participate in outbound campaigns to retain and engage customers.
• Represent the company at trade shows, assist with submissions and order processing, and provide general office support.

Requirements

• 1–2 years of customer service experience, preferably in a contact center environment.
• Fluent English with the ability to understand instructions and write professional correspondence.
• Fluency in either French or Italian is required.
• Ability to communicate clearly, manage difficult customer situations, resolve conflicts, and maintain confidentiality.
• Ability to understand and communicate company policies and procedures and work effectively in team problem-solving situations.
• Experience with Google Docs, DialPad, Salesforce, or Slack is preferred.

Culture & Benefits

• Opportunity to help establish the PSA brand and hirify.global’ Germany operation in the European market.
• Dynamic, collaborative, and international working environment.
• Startup setting supported by the stability and resources of an established US business.
• Competitive salary and benefits.
• Equal opportunity workplace supporting a diverse workforce.