Sr Engineer, Telephony (Five9)

Location: Remote - Nationwide, United States; travel to and work onsite at client, temporary, or corporate office locations may be required as business needs require.

Salary: $92,400–$120,000 per year, based on experience.

Company

hirify.global provides technology-enabled revenue cycle management solutions and point solutions for hospitals, health systems, and affiliated physician groups.

What you will do

• Design, deploy, configure, maintain, and optimize Five9 Contact Center and Five9 VCC environments.
• Gather telephony requirements and contribute technical expertise to solution design and implementation.
• Perform platform upgrades, patches, audits, and performance assessments while improving security, scalability, and reliability.
• Build Power BI dashboards and reports, develop data models, and analyze KPIs using DAX and related tools.
• Configure contact flows, routing strategies, custom scripts, APIs, and desktop and third-party application integrations.
• Participate in on-call rotations and resolve critical telephony incidents.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field, or equivalent experience.
• Proven experience designing and managing Five9 VCC environments, including Admin Console, Analytics, Reporting, and Dashboards.
• Strong knowledge of VoIP, SIP, RTP, TCP/IP networking, routing, switching, and telephony troubleshooting.
• Experience with RESTful and SOAP web services and proficiency in JavaScript, Java, Python, or PHP.
• Experience with Power BI, Tableau, SAP, SQL querying, data manipulation, and data warehouse concepts.
• Excellent communication and collaboration skills, with openness to innovation including AI.

Nice to have

• Five9 VCC or Five9 Studio certification.
• Experience with scripting and automation for telephony provisioning and management.
• Experience presenting solution designs and demonstrating solution prototypes.

Culture & Benefits

• Healthcare, time off, retirement, and well-being programs.
• Professional certification opportunities and tuition reimbursement.
• Collaborative, innovative, and growth-oriented work culture.
• Quarterly and annual incentive programs for eligible employees.
• Exposure to advanced telephony and contact center technologies.