Application Support Engineer (Temporary Worker)

Location: US Remote; candidates must be eligible to work in the United States

Salary: $40.00–$50.00 per hour

Company

hirify.global provides a SaaS digital sales and service platform for U.S. banks and credit unions, including onboarding, digital banking, data, and marketing solutions.

What you will do

• Classify, document, prioritize, and resolve customer application support tickets while maintaining SLAs.
• Analyze logs, run SQL queries, and review application behavior across multiple product categories.
• Escalate complex issues with clear diagnostics and support lower-level engineers with troubleshooting.
• Create knowledge-base articles and troubleshooting procedures while identifying recurring issues through root cause analysis.
• Validate application updates, support deployments, and review alerts, logs, and dashboards.
• Participate in on-call rotations for after-hours, high-severity incidents and maintain professional client communication.

Requirements

• 2+ years of experience in a B2B application support role.
• Associate degree, coding/development bootcamp certification, or equivalent practical experience.
• Proficiency in SQL and log analysis.
• Knowledge of ITIL or SaaS principles and experience troubleshooting application issues in distributed systems.
• Strong communication, client interaction, time management, and prioritization skills.
• Must be eligible to work in the US; employment sponsorship is not available.

Nice to have

• Experience with fintech or banking applications.
• Familiarity with ACH file formats and processing.
• Experience with Jira, ServiceNow, or similar ticketing systems.
• Knowledge of cloud or monitoring tools such as Splunk, Grafana, or New Relic.
• Experience with Google Workspace or similar collaboration tools.

Culture & Benefits

• Remote-first work environment.
• Diverse and inclusive workplace.
• Unlimited paid time off.
• 401(k) with employer match and additional benefits.