Senior Salesforce Administrator - Service Cloud

Location: US Remote

Salary: $120,000–$155,000 per year plus equity; location-based ranges may apply outside the US.

Company

Hims & Hers is a public health and wellness platform delivering personalized access to healthcare from diagnosis through treatment and delivery.

What you will do

• Own Salesforce Service Cloud configuration for case management, queues, record types, assignment and escalation rules, and Omni-Channel routing.
• Configure the Lightning Service Console, utility bar, Knowledge base architecture, article lifecycle, and taxonomy.
• Build entitlements, SLAs, milestones, Flow automations, notifications, and agent workflows.
• Manage users, licenses, permissions, sharing rules, sandbox refreshes, release management, and testing of Salesforce releases.
• Own support KPI reporting and dashboards, including case volume, SLA adherence, automation, and AI-assisted routing.
• Partner with Support Operations, CX, and Engineering on process design, training, requirements workshops, adoption, and stakeholder management; mentor administrators and analysts.

Requirements

• 5–7+ years of experience as a Salesforce Administrator, including ownership of a Service Cloud implementation for a large, complex user base.
• Salesforce Certified Platform Administrator certification required.
• Hands-on experience with Omni-Channel, Case Management, Entitlements & Milestones, Lightning Knowledge, and Flow Builder.
• Experience with sandbox refreshes, release management, and governance in a complex, multi-integration Salesforce environment.
• Strong stakeholder management skills and the ability to translate Support and CX needs into scalable configuration.
• Bachelor’s degree required.

Nice to have

• Salesforce Certified Platform Administrator II, Platform App Builder, and/or Agentforce Service Consultant certification.
• Experience with CTI or telephony integrations such as Salesforce Voice.
• Experience with Einstein for Service, including bots, case classification, or next best action.

Culture & Benefits

• Remote work approach with offsite team retreats.
• Competitive salary and equity compensation for full-time roles.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Medical, dental, and vision coverage with parental leave.
• Employee Stock Purchase Program and 401(k) with employer matching contribution.
• Focus on ethics, wellness, diversity, and belonging.