ServiceNow Support Specialist (ServiceNow)

Location: Onsite in Prague, Czech Republic; work from the Prague office is expected

Company

hirify.global is reshaping the data storage industry through technology and enterprise data solutions.

What you will do

• Monitor and own the Tier-2 application queue, diagnosing and resolving complex issues across ServiceNow CMDB, CSM, ITSM, and HRSD workflows.
• Support enterprise integrations with SAP and Workday.
• Develop, configure, and deploy system administration tasks and run-the-business enhancements.
• Participate in global release management, platform upgrades, troubleshooting, and an on-call rotation.
• Create technical knowledge bases and diagnostic playbooks for Tier-1 support and self-service resolution.
• Analyze incident trends and platform data to recommend workflow, security, and infrastructure improvements within an agile scrum lifecycle.

Requirements

• Certified ServiceNow System Administrator (CSA) with practical experience configuring platform data and administering security.
• Experience designing operational reports and visual dashboards in ServiceNow.
• Experience diagnosing and resolving application issues in a fast-paced, real-time user support environment.
• Basic ability to read and interpret JavaScript.
• Ability to analyze incident patterns, platform telemetry, and systemic trends.
• Highly organized and collaborative approach to managing multiple priorities across global departments.

Culture & Benefits

• Innovation-focused environment that encourages critical thinking and challenging technical work.
• Opportunities for professional growth and contribution to meaningful technology initiatives.
• Collaborative, inclusive workplace focused on community and employee development.
• Flexible time off, wellness resources, and company-sponsored team events.