Client Services Analyst I

Location: York, United Kingdom

Company

hirify.global provides financial services technology and client-facing systems for organizations in the financial services sector.

What you will do

• Receive client issues through phone, email, and the Client Portal, gather relevant information, assess impact, and create tracking tickets.
• Provide initial technical support to external clients, including password resets across multiple applications.
• Escalate complex issues to the appropriate support teams and help coordinate resolution.
• Verify screens, websites, and managed client data during and after scheduled outages or maintenance.
• Monitor client-facing applications and systems and notify clients about potential issues or missed deliverables.

Requirements

• High school diploma or equivalent.
• No relevant experience is typically required; up to two years of relevant experience may be preferred.
• Strong communication and problem-solving skills.
• Ability to learn company systems, client operating systems, policies, and established procedures.
• Previous helpdesk or customer service experience and a bachelor's degree in computer science or a technical field are preferred.

Culture & Benefits

• Private medical, dental, and life insurance coverage.
• Flexible and international working environment.
• Broad professional education and personal development opportunities.
• Varied responsibilities with opportunities to make an impact and develop a career.