Lead Client Service Manager (Commercial Insurance)

Location: Philadelphia, United States

Salary: $150,000–$180,000 OTE per year for candidates based in the United States, plus potential equity and benefits.

Company

hirify.global is modernizing commercial insurance and risk management through risk advisory services, proprietary technology, automation, and AI.

What you will do

• Own and cultivate relationships with complex, high-priority commercial insurance clients.
• Identify client needs, coverage gaps, and service opportunities in partnership with Risk Advisors.
• Manage open items, policy and program changes, coverage inquiries, and communication between clients and internal teams.
• Contribute to renewal strategy discussions with perspectives on coverage, market conditions, and client priorities.
• Prepare data-driven stewardship reports, client presentations, and other strategic deliverables.
• Mentor junior Client Service Managers and help improve team processes and service standards.

Requirements

• 4+ years of commercial insurance experience in Account Management or Client Service.
• Property & Casualty broker's license required, or obtainable within 60 days of the start date.
• Experience managing complex, high-value client relationships with minimal oversight.
• Strong organization and communication skills, including confidence presenting to clients.
• Ability to manage multiple priorities, deadlines, and stakeholders in a fast-paced, high-growth environment.

Culture & Benefits

• Full-time employment with competitive compensation, equity grants, and comprehensive benefits.
• Medical, dental, vision, life, and disability coverage.
• FSA, HSA, dependent care FSA, and commuter savings accounts.
• 401(k), flexible time off, sick leave, family and medical leave, and national holidays.
• Curated in-office experience focused on community, collaboration, and team connection.