2 месяца назад
Customer Experience Solutions Specialist (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Experience Solutions Specialist (AI): Building and optimizing conversational AI workflows for mobile game player support with an accent on automated player journeys, intelligent routing, and ticket-data analysis. Focus on configuring and testing AI agent flows, monitoring live interactions, resolving AI incidents, and improving customer satisfaction through chat-log insights.
Location: On-site in Tel Aviv, Israel
Company
is a mobile game company providing entertainment to millions of players worldwide from its headquarters in Tel Aviv.
What you will do
- Translate monthly operational targets into an AI development roadmap and prioritize player support use cases for automation.
- Configure conversational steps, routing logic, and workflows in the AI agent platform.
- Own QA for new AI workflows through rigorous pre-launch testing.
- Monitor live AI interactions and fine-tune flows when inaccuracies or deviations occur.
- Analyze automated chat logs, system health metrics, and alerts to identify friction points and resolve AI-related incidents.
Requirements
- 2+ years of customer support experience, including escalations and complex customer issues.
- Professional experience and strong understanding of the AI ecosystem, preferably in customer support.
- Strong problem-solving, customer advocacy, attention to detail, organization, and multitasking skills.
- Experience with Zendesk, including Explore, or other CRM systems.
- Full proficiency in English and Hebrew is required.
Nice to have
- Experience in the gaming industry.
- SQL knowledge.
- Experience providing support through chat-style channels.
Culture & Benefits
- Collaborative, data-driven work environment.
- Opportunity to work with conversational AI and emerging technologies.
- Full-time, on-site position in Tel Aviv.
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