Fraud Analyst Manager (Fintech)

Location: NCR - WGC

Company

hirify.global operates GCash, a fintech platform providing financial solutions in the Philippines.

What you will do

• Manage the Transaction Fraud team shift and ensure fraud monitoring and investigation activities are implemented efficiently.
• Handle fraud alerts and investigate transaction fraud cases, including root causes and revenue impact.
• Monitor escalations and SLAs, providing timely updates to fraud detection leadership.
• Review and assess fraud monitoring parameters, profiles, and processes; test new products and services for fraud and revenue risks.
• Research new fraud techniques and trends, recommend improvements, and provide accurate fraud detection reports.
• Collaborate with business and operating units while serving as the subject matter expert for transaction fraud.

Requirements

• Proficiency in SQL, preferably GSQL, plus knowledge of MS Office and G-Suite.
• Experience working shifting schedules, handling teams, and using a Fraud Management System.
• Knowledge of card fraud transactions and strong analytical and problem-solving skills.
• Strong written and verbal communication, attention to detail, self-motivation, and the ability to work with minimal supervision.
• Willingness to work shifts, including weekends and holidays, for more than eight hours when required, including on non-scheduled days.

Nice to have

• E-commerce or fintech background.
• Experience with B2B or B2C transaction fraud.

Culture & Benefits

• Full-time employment with career growth and development opportunities.
• Work with a dynamic and collaborative fintech organization.
• Competitive and flexible compensation and benefits package.