Service Delivery Technician I

Location: Somerset, New Jersey, United States; on-site data center work with hours from 7:00 am to 4:00 pm.

Company

hirify.global operates data center infrastructure and provides services supporting client technology environments.

What you will do

• Respond to client calls, emails, monitoring alerts, and service requests by creating and managing tickets.
• Monitor ticket and email queues, follow up on open requests, maintain escalation procedures, and provide status updates.
• Perform Level 1 troubleshooting for Windows servers, including reboots, hardware swaps, incident triage, and new customer setup.
• Own change and problem resolution activities and communicate delivery expectations to clients.
• Install customer orders, including cabinet or cage setups, office setups, cross-connects, and cable tests.
• Support inventory, supply management, cabling, janitorial, and other internal facility tasks.

Requirements

• 3–5 years of customer service experience in a technology company or 2 years of technical experience in a customer-centric company.
• Strong verbal and written communication, problem-solving, decision-making, and customer service skills.
• Strong PC skills, including word processing and spreadsheets, with the ability to learn products independently.
• Ability to manage multiple projects and shifting workloads in a fast-paced environment.
• High-school diploma or GED equivalent; a college degree is preferred, with equivalent work experience considered.
• U.S. citizenship may be required for a government contract or security clearance.

Culture & Benefits

• Direct client-facing role focused on responsive service and clear communication.
• Work involves considerable walking, bending, standing, and lifting equipment or supplies weighing up to 50 pounds.
• Reasonable accommodations are available for qualified individuals with disabilities.
• Equal opportunity employment is provided in accordance with applicable laws.