Community / Program Manager (Robotics)

Location: Tokyo, Japan

Company

Developing hirify.global, an AI-powered companion robot that supports older adults with companionship, safety, cognitive engagement, and independent living through multimodal human-robot interaction.

What you will do

• Launch and manage a beta community of older adult hirify.global users across Japan.
• Define recruitment criteria, screen participants, and create a clear onboarding experience for users and their families.
• Create onboarding guides, FAQs, instruction manuals, newsletters, and recurring community communications.
• Design and operate feedback channels including surveys, structured interviews, bug reports, and proactive phone check-ins.
• Provide first-line support for software, hardware, and connectivity issues; document and escalate complex cases to global customer success and engineering teams.
• Coordinate robot delivery, returns, and replacements while converting user feedback into structured product insights.

Requirements

• Degree or current studies in psychology, sociology, gerontology, HCI, product design, business, marketing, or a related field.
• Strong interest in or experience with digital products, consumer technology, or robotics.
• Native or bilingual Japanese proficiency in written and spoken communication.
• Professional working English proficiency for collaboration with global headquarters and product teams.
• Deep understanding of Japanese culture, regional geography, elderly-related social norms, and communication styles for older generations.
• High empathy, patience, organization, and a proactive approach; participation in one weekly two-hour management status meeting is required.

Nice to have

• Experience in community management, customer support, or managing social network groups.
• Experience working or volunteering with older adults.

Culture & Benefits

• Opportunity to contribute to a product addressing loneliness and quality of life for older adults.
• Direct collaboration with international product and engineering teams.
• Flexible working arrangements suitable for a student or recent graduate.
• Full-time onboarding and training during the first month, including product introduction, user familiarization, customer-support procedures, data tools, and shadowing support calls.