Client Services Onsite Support Engineer

Location: Onsite at a single client site in Manhattan, United States; this is not a remote position.

Salary: $65,000–$80,000 per year

Company

hirify.global provides managed IT support and technology guidance for business clients through LISS Technologies.

What you will do

• Serve as the first point of contact for client end users and IT staff requesting technical assistance.
• Respond to incidents and service requests through phone, email, ticketing systems, and in-person support.
• Troubleshoot hardware, software, connectivity, account-access, workstation, peripheral, and business-application issues.
• Maintain ownership of support requests through resolution, follow-up, documentation, or escalation.
• Coordinate with the Client Services team on escalations, reporting, standard operating procedures, and service standards.
• Identify recurring issues and share improvement opportunities with the broader support team.

Requirements

• 2–5 years of experience in helpdesk, desktop support, or technical support.
• Working knowledge of desktop operating systems, business applications, printers, mobile devices, and basic networking concepts.
• Ability to diagnose and resolve common technical issues efficiently and explain technical concepts to non-technical users.
• Strong customer service, communication, organizational, prioritization, and documentation skills.
• Ability and willingness to work onsite at the assigned client location in Manhattan.
• Commitment to following procedures and maintaining a professional, service-oriented support experience.

Nice to have

• CompTIA A+, CompTIA Network+, Microsoft Fundamentals, or similar entry-level technical certification.

Culture & Benefits

• Full-time employment within the Managed Services department.
• Embedded work as part of the client’s team while coordinating with LISS Technologies Client Services.
• Service-oriented environment emphasizing patience, accountability, responsiveness, and clear communication.
• Structured support processes based on standard operating procedures and service standards.