Service Desk Technician (IT)

Location: Onsite at the DFC in Washington, DC, United States

Salary: $71,150–$90,000 annually

Company

hirify.global delivers IT services and technology solutions that support government agencies and improve public services.

What you will do

• Provide technical support for computers, network equipment, software, telephones, cables, and connectors.
• Install, troubleshoot, service, and repair personal computers, peripherals, servers, modems, and related equipment.
• Connect computers and terminals to existing data networks and perform basic PC, PBX, and network software programming.
• Resolve user and client issues in person, by telephone, or remotely while maintaining trouble logs and communication records.
• Document installation activities, network diagrams, circuit records, problems, and remedial actions.
• Develop user training materials and instruct users on hardware and software.

Requirements

• Bachelor's degree with 8+ years of service desk support experience, or commensurate experience.
• Ability to maintain a public trust clearance.
• Experience supporting computer hardware, software, peripherals, and networks.
• Ability to work onsite in Washington, DC.

Culture & Benefits

• Employee Assistance Program.
• Corporate discounts and pet insurance.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral bonus and internal mobility programs.
• Health benefits and a flexible work environment.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and a valid photo ID must be presented.
• Enhanced biometric identity verification screening.
• Background check covering criminal history, education, and employment history.