Support Engineer - Vendor Engagement

Location: Somerset, New Jersey, USA

Salary: $22.00–$28.00 per hour

Company

hirify.global is a global provider of IT solutions and services serving organizations worldwide.

What you will do

• Act as a liaison between customers, vendors, and internal teams.
• Create and manage vendor cases to support resolution-focused customer engagement.
• Coordinate, schedule, and participate in customer–vendor calls and meetings.
• Monitor interactions, document communications and follow-up actions, and track issues in ticketing systems.
• Identify and escalate recurring issues to support process improvement.
• Support vendor onboarding, maintain vendor information, and prepare reports and presentations.

Requirements

• 0–2 years of experience in an administrative or customer service role, preferably in an MSP or technology services environment.
• Excellent verbal and written communication, interpersonal, organizational, and time-management skills.
• Customer-oriented, proactive, self-motivated, detail-oriented, and accountable.
• Proficiency with PSA software such as Autotask and Microsoft Office.
• Ability to multitask in a fast-paced environment while maintaining confidentiality and discretion.
• Analytical, problem-solving, presentation, and stakeholder-collaboration skills.

Nice to have

• Experience with vendor management or vendor engagement.
• ITIL Foundation certification, version 5 or higher.
• CompTIA A+ certification.

Culture & Benefits

• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits.
• Medical, vision, dental, 401(k), and flexible spending benefits may be available.
• Access to world-class facilities and workplace technology.
• Commitment to diversity and inclusion.