Technical Support Representative II (Healthcare)

Location: Skaneateles, New York, United States; Monday–Friday, 11:00 a.m.–7:30 p.m.

Salary: $52,800–$72,600 per year

Company

hirify.global is a healthcare company developing and supporting medical devices, systems, and services focused on saving and sustaining lives.

What you will do

• Provide remote troubleshooting for hardware, software, network, security, and connected-device issues.
• Document customer cases, troubleshooting steps, resolutions, and recurring technical problems.
• Process part replacements, case creation, and customer requests through standard systems and alternate workflows.
• Provide technical guidance on supported hardware, software, and medical devices.
• Escalate issues to appropriate internal teams, including R&D and engineering.
• Track cases against KPIs and service levels while contributing insights to product and process improvements.

Requirements

• High school diploma or GED.
• At least 1 year of remote technical troubleshooting experience or 2–3 years of technical or customer support experience.
• Experience troubleshooting Microsoft operating systems, Active Directory, and server environments.
• Experience diagnosing hardware, software, networking, and security issues, including printers, scanners, Bluetooth devices, and other peripherals.
• Ability to follow regulated processes and maintain compliant documentation.
• Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice to have

• Associate degree in Information Systems or a related field.
• CompTIA, Microsoft, networking, or other relevant technical certifications.
• Experience supporting medical devices or healthcare environments.
• Experience with web-based or client-server applications, SAP or similar systems, and knowledge management tools.

Culture & Benefits

• Collaborative team environment focused on knowledge sharing and continuous learning.
• Medical and dental coverage beginning on day one for eligible roles.
• Life, accident, short- and long-term disability, and business travel accident insurance.
• 401(k) retirement plan with employee contributions and company matching, plus an employee stock purchase plan.
• Paid holidays, 20–35 days of paid time off based on length of service, family and medical leave, and paid parental leave.
• Flexible Spending Accounts, educational assistance, commuting benefits, childcare benefits, and an Employee Assistance Program.