Technical Services Manager (Data Centre Operations)

Location: Johor Bahru, Malaysia; based onsite in a data centre with 12-hour rotating shifts

Company

hirify.global develops and operates hyperscale data centres across the Asia Pacific and Middle East region to support the growth of digital infrastructure.

What you will do

• Manage operations for an assigned section of the data centre or customer portfolio, supporting 100% uptime and customer SLA compliance.
• Plan and coordinate preventive maintenance, repairs, change management, incident management, safety requirements, and OPEX activities.
• Supervise facilities providers, security, Smart Hands, cleaning, gardening, and other outsourced services vendors and contractors.
• Coordinate construction, installations, commissioning, witness testing, operational documentation, and provisioning of connectivity and power services.
• Maintain compliance with SOPs, MOPs, EOPs, security procedures, local regulations, and accreditations including ISO 9001, ISO 14001, SOC 2, PCI, and ISMS.
• Manage customer communications, emergency escalations, minor capital projects, inventory controls, inspections, operational metrics, and risk analysis.

Requirements

• At least 5 years of mechanical and electrical experience in data centres, facilities, engineering operations, semiconductors, trades, or related fields.
• English and Bahasa Malaysia communication skills are required; Mandarin is an advantage.
• Ability to prepare and review MOPs, maintenance reports, incident reports, emergency event summaries, root cause analyses, and O&M manuals.
• Ability to read and understand single-line diagrams.
• Experience managing third-party service providers and negotiating service quotations and pricing.
• Familiarity with customer portals, BMS, computerized maintenance management systems, and operational documentation; CAD experience is an advantage.

Culture & Benefits

• Flexible and safe working environment focused on inclusion and diverse perspectives.
• Collaborative culture built around problem solving, transparency, responsiveness, and continuous improvement.
• Career development through the Grow@Hyperscale program.
• Benefits designed to support employee wellbeing and professional growth.