Program Coordinator / Customer Success Coordinator (AI)

Location: College Park, Maryland / Mid-Atlantic Region, United States; hybrid work with regular local travel to court locations, customer meetings, public events, and community activities across the DMV region.

Company

hirify.global deploys solar-powered, AI-assisted cameras to automate traffic-law enforcement and improve pedestrian and road safety.

What you will do

• Print, organize, deliver, and maintain court dockets and case-related documentation.
• Represent hirify.global during court proceedings and coordinate schedules, records, and operational requirements with court personnel.
• Coordinate with internal support and ticketing operations teams, municipalities, courts, and law enforcement stakeholders.
• Build customer and community relationships through meetings, town halls, public events, and follow-up communications.
• Coordinate customer onboarding and implementation of new traffic-enforcement programs.
• Gather customer feedback, resolve issues, and support improvements to products, services, and operational workflows.

Requirements

• 2+ years of experience in customer success, program coordination, operations, or a related client-facing role.
• Experience with detailed administrative processes, documentation, scheduling, and records management.
• Strong written and verbal communication skills and the ability to build trust with customers, court personnel, government agencies, and law enforcement officers.
• Ability to manage multiple priorities and changing logistics in a fast-paced environment.
• Proficiency with digital record-keeping and documentation tools, such as shared drives, CRM, or case management systems.
• Valid driver's license and reliable transportation for regular regional travel.

Nice to have

• Experience working with courts, law enforcement, municipal agencies, government stakeholders, legal organizations, or regulated industries.
• Familiarity with local court systems, DMV processes, or public safety and traffic-enforcement programs.

Culture & Benefits

• Work focused on reducing reckless driving and improving road safety.
• Fast-moving Series A startup environment with meaningful ownership.
• $22M Series A led by Bain Capital Ventures.
• Competitive compensation and early-stage equity.