Head of Customer Success (Logistics)

Location: Los Angeles, CA. Requires up to 50% travel to customer and deployment sites.

Salary: $180,000–$200,000 USD per year, plus incentive pay; on-target expectation of $250,000–$300,000.

Company

Develops autonomous, battery-electric rail vehicles to modernize freight transportation and provide cleaner, safer, and more efficient logistics solutions.

What you will do

• Own the post-sale customer lifecycle across implementation, onboarding, training, adoption, account health, and expansion.
• Lead complex deployments involving hardware, software, integrations, customer infrastructure, operational workflows, and field teams.
• Build trusted relationships with C-suite executives, VP-level operations leaders, technical stakeholders, and field operators.
• Translate commercial agreements into implementation plans, milestones, timelines, risks, responsibilities, and success criteria.
• Partner with Sales, Product, Engineering, Operations, and Deployment teams to ensure customer readiness, successful launches, and effective escalation management.
• Build customer success playbooks, account health frameworks, reporting rhythms, and the operating model for a scalable Customer Success organization.

Requirements

• 8+ years of experience in customer success, implementation, account management, deployment, post-sale operations, or a related customer-facing function.
• Experience managing large enterprise customers, complex buying committees, high-value commercial relationships, and $5M–$10M+ deals or major implementation programs.
• Strong executive presence and communication skills across C-suite leaders, VP-level operators, technical stakeholders, field teams, and internal leadership.
• Experience leading complex implementations involving cross-functional coordination, customer change management, and operational execution.
• Experience identifying and supporting upsell, expansion, renewal, or broader account growth opportunities.
• Willingness to travel for customer meetings, deployment work, executive events, onsite implementation, and industry engagements.

Nice to have

• Experience in transportation, logistics, rail, supply chain, industrial automation, autonomy, robotics, hard tech, or enterprise infrastructure.
• Experience with products requiring both hardware deployment and software implementation.
• Experience working with operations or field teams in safety-critical or operationally complex environments.
• Experience building a Customer Success, implementation, or post-sale account function from the ground up.
• Experience with expansion programs, customer incentive plans, expansion targets, or account growth metrics.

Culture & Benefits

• Early-stage environment where customer success playbooks and operating processes are built while deployments are underway.
• Cross-functional work with Sales, Product, Engineering, Operations, Deployment, and company leadership.
• Inclusive workplace with equal employment opportunity and reasonable accommodations for qualified individuals.