Key Account Management Specialist (Fintech)

Location: Remote in London, United Kingdom

Company

hirify.global is a global fintech providing payment technology and infrastructure that connects businesses with payment methods across Latin America and other rising markets.

What you will do

• Manage large enterprise merchants and execute strategic plans to drive year-over-year revenue growth.
• Develop pipelines for new products, market expansion, and increased checkout share within merchant relationships.
• Build trusted merchant relationships, identify product pain points and expansion plans, and represent customer needs to cross-functional teams.
• Improve merchant performance through payment-method optimization, market penetration, competitive analysis, and brand advancement strategies.
• Collaborate with product, marketing, operations, risk, legal, finance, and subject-matter teams to maximize merchant satisfaction.
• Track sales pipelines and revenue forecasts in Salesforce, provide leadership feedback, and report to the Global Leader of Merchant Success for the Americas and Europe.

Requirements

• Experience in account management or business development with a record of exceeding targets.
• Professional experience in payments and a strong understanding of merchant payment environments and needs.
• Proven Salesforce CRM experience managing pipelines, forecasting revenue, and maintaining sales-process discipline.
• Strong analytical, organizational, planning, prioritization, communication, presentation, persuasion, and negotiation skills.
• Self-starter mentality, resilience, adaptability, and comfort working in a fast-paced entrepreneurial environment.
• Fluent English is required and will be tested; a valid passport and willingness to travel up to 30% of the time are also required.

Culture & Benefits

• Challenging environment with opportunities for professional growth.
• Spanish, English, and Portuguese language classes.
• Variable compensation through the WAVES goals and results program.
• Education and skills budgets for long courses, workshops, and training.
• Birthday day off, health and dental insurance with dependent subsidies, and medicine subsidies.
• Psychological, financial, and legal orientation through the Hello ebanker program.