CX Ops Manager (Healthcare)

Location: New York, NY, United States

Salary: $110,000–$150,000 per year

Company

hirify.global is a healthcare technology startup focused on extending healthspan and lifespan through personalized care, health technology, data science, and clinical services.

What you will do

• Build and formalize customer success workflows across the full member lifecycle, from onboarding through engagement and issue resolution.
• Document processes in SOPs, playbooks, training materials, and a centralized knowledge base.
• Partner with Product, Engineering, Clinical, and other cross-functional teams to improve in-clinic and digital member experiences.
• Identify friction points and translate member feedback into actionable improvements.
• Own CX metrics including response times, resolution quality, CSAT, retention, and member satisfaction.
• Support member inquiries directly, manage tickets during the early stages, and develop the future-state customer success model.

Requirements

• 4–6 years of experience in Customer Success, CX, or Service Operations.
• Bachelor’s degree or equivalent practical experience.
• Experience in a high-touch service environment such as healthcare, wellness, hospitality, or tech-enabled services.
• Experience documenting workflows, SOPs, or training materials and consolidating CX tools and systems.
• Familiarity with CRM, ticketing, or customer success tools and basic CX metrics.
• Strong ownership, organizational, communication, mentoring, and cross-functional collaboration skills.

Culture & Benefits

• Innovation-focused, multidisciplinary environment combining healthcare technology, data science, personalized care, engineering, design, and clinical expertise.
• Equity and hirify.global membership.
• Medical, dental, and vision insurance.
• 401(k), paid maternity and paternity leave, unlimited PTO, and 11 paid holidays.
• Opportunities for professional growth and expanded ownership as the company scales.