Technical Customer Success Manager, AMER West (Kubernetes)

Location: Remote in the United States or Canada, aligned with Pacific or Mountain time zones; quarterly travel required

Company

hirify.global provides an enterprise GitOps platform built around Argo CD for managing software development and deployment across large-scale Kubernetes environments.

What you will do

• Manage strategic accounts throughout the customer lifecycle, from onboarding and adoption through renewal.
• Build trusted-advisor relationships and help customers achieve business, technical, KPI, and success objectives.
• Lead strategic customer meetings and Executive Business Reviews with best practices and tactical recommendations.
• Drive implementation and onboarding to accelerate time to value.
• Prepare customers for advocacy and develop long-term partnerships.
• Partner with sales on renewals, expansions, and upsell opportunities while representing customer needs to product, engineering, marketing, and support.

Requirements

• 2+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role.
• Experience supporting clients of different sizes.
• Strong written and verbal communication skills, including the ability to explain technical concepts to engineers and executives.
• Ability to work independently in a remote environment and adapt in a fast-paced setting.
• Willingness to travel as needed.
• Availability to work in the Pacific or Mountain time zone and from the United States or Canada.

Nice to have

• 5+ years of overall experience in customer-facing roles.
• Hands-on technical knowledge of Kubernetes.
• Familiarity with DevOps, GitOps, or cloud-native technologies.
• Experience driving adoption, retention, and customer advocacy.
• Knowledge of current DevOps ecosystem trends.

Culture & Benefits

• Remote work with quarterly travel.
• Culture centered on humility, authenticity, diversity, ownership, and collaboration.
• Focus on open-source software and supporting Argo CD users.
• Equal-opportunity employment environment.