Enterprise Customer Success Manager (Climate Tech)

Location: Remote from the San Francisco Bay Area, aligned with PST; local travel for on-site customer visits is required.

Company

hirify.global uses AI and advanced satellite imagery to help electric utilities identify vegetation risks, prevent outages, reduce wildfire risks, and build a more resilient grid.

What you will do

• Manage 1–3 strategic California utility accounts as the primary point of contact and trusted advisor.
• Build relationships with key stakeholders and understand evolving customer needs and success metrics.
• Coordinate with technical teams to plan and deliver high-quality work on schedule throughout delivery seasons.
• Lead change management and product adoption, embedding the platform into customer workflows and developing internal champions.
• Partner with the product team to inform the roadmap based on customer needs.
• Identify and execute expansion opportunities, including upsells and new product adoption.

Requirements

• Progressive experience working with California-based utilities.
• Demonstrated results in the utility sector, including operational improvements, successful program rollouts, and lasting organizational change.
• Experience leading change management in large, complex utility organizations and building stakeholder buy-in.
• 5+ years in a customer-facing role with experience managing complex projects from start to finish.
• Commercial experience contributing to business growth through customer success, consulting, or an equivalent role.
• Ability to travel locally for customer visits and attend occasional industry conferences; a driver's license is required.

Culture & Benefits

• Flexible, autonomous, and collaborative remote working environment based on trust.
• Competitive, location-specific compensation and benefits.
• Home office stipend, coworking budget, and ongoing education budget.
• Mission-driven work focused on reducing wildfires, protecting natural resources, and addressing climate change.
• Optional in-person collaboration and an annual company gathering.