Manager, Customer Success (Software)

Location: Remote, United States; occasional travel for customer meetings and team events may be required.

Company

hirify.global provides an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Lead Customer Success Managers and Customer Success Architects focused on adoption, account health, satisfaction, and advocacy.
• Coach team members through feedback, development support, and career growth conversations.
• Partner with the Director of Customer Success to define goals, responsibilities, and priorities.
• Manage resource assignments, staffing levels, and hiring activity to support customer coverage.
• Build senior-level customer relationships and support trusted-advisor partnerships.
• Collaborate with Sales, Product Management, Engineering, Professional Services, and other teams to improve customer outcomes and coordinate escalations.

Requirements

• Experience leading customer-facing teams in software, technology, consulting, sales, or customer success.
• Experience guiding teams through customer onboarding, adoption, business reviews, and renewals.
• Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working.
• Familiarity with Kubernetes, Docker, SAST, DAST, AWS, GCP, or Microsoft Azure.
• Ability to lead distributed teams across regions and collaborate with senior executives and external stakeholders.
• Strong communication, coaching, delegation, planning, strategy execution, and process improvement skills.

Culture & Benefits

• Remote work with asynchronous collaboration across regions.
• Benefits supporting health, finances, and well-being.
• Flexible paid time off and parental leave.
• Equity compensation and an employee stock purchase plan.
• Growth and Development Fund, Team Member Resource Groups, and home-office support.