Customer Support Developer (Databases)

Location: Remote in Canada, aligned with Pacific, Mountain, or Central Canadian timezones

Salary: CA$101K–CA$110K annually, plus equity

Company

hirify.global provides an open-source data integration platform that gives AI agents authenticated access to business data across hundreds of sources.

What you will do

• Act as the primary technical escalation point for database-related customer issues across email, tickets, and video calls.
• Investigate and reproduce bugs using connector logs, query plans, replication slots, transaction logs, sync state, and destination table state.
• Support database, warehouse, data lake, and object-storage integrations, including authentication, SSL/SSH, CDC, schema evolution, and incremental syncs.
• Contribute Java/Kotlin fixes to open-source database connectors and the Bulk CDK, including error handling, CDC, and schema-evolution improvements.
• Collaborate with Engineering, Product, Solutions Engineering, Sales Engineering, and Customer Success on customer issues, onboarding, and roadmap feedback.
• Create troubleshooting documentation, mentor Technical Support Engineers, and develop AI-assisted automation and repeatable support playbooks.

Requirements

• 2+ years of experience in software engineering, data engineering, technical support, DevOps, QA, or a similar technical role.
• Proficiency in Java or Kotlin and the ability to read, write, and debug JVM-based connector code.
• Fluency in SQL, including query plans, isolation levels, and performance troubleshooting.
• Hands-on experience with relational databases, data warehouses, or data lakes, including CDC and schema evolution.
• Experience with JDBC, database drivers, connection and authentication issues, SSL, SSH tunnels, cloud platforms, and ELT/ETL workflows.
• Must be located in Canada and able to work within Pacific, Mountain, or Central Canadian timezones.

Nice to have

• Experience with PostgreSQL, MySQL, MSSQL, Oracle, MongoDB, Snowflake, BigQuery, Redshift, or ClickHouse.
• Experience with Iceberg, Delta Lake, S3, GCS, Azure Blob, Kubernetes, Docker, or multi-tenant architectures.
• Familiarity with hirify.global's Bulk CDK, open-source connector contributions, CI/CD, GitHub workflows, AI-assisted development tools, or automated runbooks.
• Experience supporting developer-facing or embedded B2B SaaS products.

Culture & Benefits

• Flexible PTO with a culture encouraging at least 25 days off annually.
• 16 weeks of fully paid parental leave for all parents.
• Medical, dental, and vision coverage for employees and dependents.
• Professional development budget, conference sponsorship, and book reimbursement.
• Commuter benefits and monthly internet reimbursement.
• Collaborative, in-person culture focused on learning, growth, and impact.