Client Experience Representative

TL;DR

Client Experience Representative: Delivering customer support for transportation factoring & payment platform clients via phone, email, and chat with an accent on first-contact issue resolution and account/payment troubleshooting. Focus on reviewing client accounts and transactions, training clients on web portals, and coordinating with internal teams to maintain service quality and retention.

Location: Dallas - PC4

Company

hirify.global provides a modern and secure freight transaction network for accurate, seamless freight transactions.

What you will do

• Provide primary inbound support for phone, email, and chat queues.
• Resolve client issues on first contact by troubleshooting inquiries and following up based on client needs.
• Review client accounts, pending invoices and payments, A/R aging, and interaction history to address holds, delays, rejections, and disputes.
• Train clients and carriers on using company web portals, processes, and payment options.
• Support carrier onboarding and manage call/ticket workflows while meeting service quality and schedule adherence targets.
• Communicate effectively with clients, debtors, team members, and management while maintaining confidentiality of client information.

Requirements

• 1–2 years of high-volume customer service experience in a professional environment or a higher education degree (or equivalent).
• Highly professional phone etiquette and excellent verbal and written communication skills.
• Ability to multi-task in a high-volume operations center and work under deadline pressure.
• Ability to analyze issues independently and follow written and verbal instructions.
• Ability to understand and support transportation factoring & payment platform client workflows (freight/logistics knowledge preferred).

Nice to have

• Knowledge of freight, transportation, and/or logistics industry.
• Accounts payable experience.
• Bilingual Spanish.

Culture & Benefits

• Medical, dental, and vision insurance.
• Paid Time Off.
• 401k retirement plan.
• Regular, predictable attendance in an office environment with phone/computer work.

Hiring process

• Apply for the role and complete the interview process to assess customer service experience and communication skills.