Strategic Account Manager (SaaS)

Location: Hybrid in Munich or Metzingen / Riederich, Germany

Company

hirify.global develops robotics and automation solutions for enterprise customers.

What you will do

• Own strategic relationships with key enterprise customers and serve as the primary contact for C-level and VP stakeholders.
• Lead renewals, upsell initiatives, account expansions, and portfolio growth independently.
• Develop structured, long-term account strategies focused on customer adoption, value, satisfaction, and retention.
• Identify and execute opportunities to increase customer value and revenue growth.
• Collaborate with Pre-Sales, Product, Engineering, and Customer Support teams.
• Own Net Revenue Retention and portfolio growth targets while acting as a trusted advisor to customers.

Requirements

• 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments.
• Proven experience managing and growing strategic enterprise accounts.
• Strong background in renewal management, account expansion, Net Revenue Retention, and customer health metrics.
• Experience engaging executive decision-makers and managing senior stakeholders.
• Strong cross-functional collaboration and project management skills.
• Experience with customer success methodologies, health frameworks, account planning, and data-driven portfolio management.

Culture & Benefits

• Hybrid work arrangement in Munich or Metzingen / Riederich.
• Full-time position within the Growth department.
• Cross-functional collaboration with Pre-Sales, Product, Engineering, and Customer Support.