Senior Solution Consultant (AI)

Location: Mexico City, Mexico

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for customer and employee experiences.

What you will do

• Lead consultative discovery with enterprise customers to understand business priorities, operational challenges, customer journeys, and desired outcomes.
• Design and position scalable hirify.global Cloud solutions combining customer experience orchestration, digital channels, automation, AI, and enterprise integrations.
• Advise customers on practical AI use cases, including generative AI, virtual agents, agentic AI, agent assistance, intelligent self-service, and predictive capabilities.
• Present solution narratives, demonstrations, workshops, and proof-of-concept experiences to executive and technical audiences.
• Architect cloud-based integrations involving APIs, CRM, WFM, digital channels, AI capabilities, and third-party platforms.
• Support complex enterprise opportunities, RFx processes, competitive positioning, business-value development, and collaboration across Sales, Product, Professional Services, Customer Success, and Partners.

Requirements

• 5+ years of experience in enterprise pre-sales, solution consulting, sales engineering, solution architecture, or a similar customer-facing technology role.
• Experience with enterprise customers, ideally in SaaS, cloud technology, Customer Experience, contact centers, CPaaS, or related enterprise technology.
• Strong consultative discovery, presentation, storytelling, communication, and relationship-building skills.
• Understanding of Customer Experience, digital engagement, cloud contact center technologies, customer journey orchestration, cloud platforms, APIs, integrations, and third-party ecosystems.
• Ability to communicate with senior executives and C-level decision-makers and connect technology capabilities to business outcomes.
• Professional fluency in English and strong understanding of the Mexican enterprise market and business environment.

Nice to have

• Experience in CX, contact center, CCaaS, CPaaS, digital communications, enterprise SaaS, cloud platforms, conversational AI, customer service AI, or customer experience transformation.
• Business development, product, customer success, or implementation experience combined with enterprise pre-sales exposure.

Culture & Benefits

• Work with AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible ways of working within a global organization.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Most processes include no more than five interviews before final steps.