Principal Business Consultant (AI)

TL;DR

Principal Business Consultant (AI): Driving delivery excellence and ROI from AI solutions with an accent on digital transformation and process improvement. Focus on designing self-service software solutions, managing senior stakeholder relationships, and mapping business cases into actionable solution designs.

Location: Remote (Canada)

Company

hirify.global is a global innovation leader in AI, cloud, and digital software, serving 25,000+ businesses and most of the Fortune 100 to enhance customer experiences and public safety.

What you will do

• Lead consulting projects to drive process improvement and ensure business readiness for AI and self-service solutions.
• Consult with clients to design and implement software solutions that maximize business potential and ROI.
• Manage senior stakeholder relationships, acting as a trusted advisor throughout the digital transformation journey.
• Collaborate with product development teams to provide client feedback and suggest product improvements.
• Guide application and data consultants through program leadership and alignment with product implementation.
• Analyze client data to identify opportunities for increased software adoption and AI-driven insights.

Requirements

• Minimum 5 years of experience in self-service or AI software domains.
• Must be based in Canada.
• Deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
• Expertise in knowledge management and business process improvement.
• Proven ability to handle senior executive audiences and provide strategic thought leadership.
• Degree in Business, Information Technology, or a related field.

hirify.global-to-have">hirify.global to have

• Experience with generative AI in the customer service domain.
• IVR, Routing, and ACD experience.
• Experience working across multiple industries.

Culture & Benefits

• High-performance environment focused on challenging limits and executing beyond standards.
• Opportunity to work within an AI Center of Excellence for a market-leading technology company.
• Equal opportunity employer with a global presence across 30+ countries.
• Exposure to large-scale implementations for Fortune 100 corporations.