Operations Manager, Trading & Regulatory Compliance (Fintech)

Location: Chicago, IL; hybrid with 3 days per week in the office

Salary: $120,000–$150,000 per year. Discretionary performance bonus: 15–20% of base salary.

Company

IG North America operates tastytrade, tasty_live, and hirify.global, fintech brands focused on retail trading and financial education within IG Group.

What you will do

• Monitor MT5, TradingView, ProRealTime, and proprietary trading platforms, triage incidents, investigate execution anomalies, and coordinate escalations with dealing, pricing, and platform teams.
• Process trade corrections and client remediations, investigate disputes, monitor margin calls, and support the MT4-to-MT5 migration.
• Draft NFA incident reports, regulatory correspondence, and root cause analyses; review NFA discrepancy and processing reports and support examinations and audits.
• Monitor margin compliance, JPMorgan credit-line utilization, capital charge obligations, BMO returns, debit reports, and client debt positions.
• Oversee ACH, wire, debit card, and other payment rails, resolve processing failures, monitor fraud and reversals, and evaluate new payment integrations.
• Develop operational KPI reporting, maintain SOPs and runbooks, improve automation and controls, and support business continuity and disaster recovery.

Requirements

• Bachelor's degree.
• 3–5 years of experience in trading operations, dealing desk support, or platform operations at an NFA/CFTC-regulated firm such as an RFD, RFED, or FCM.
• Hands-on MT4 or MT5 platform administration experience.
• Direct experience with NFA regulatory filings, examination support, or compliance documentation.
• Series 3 and 34 licenses are preferred; willingness to obtain them is required if not currently held.
• Strong written communication and the ability to perform real-time incident triage in a fast-moving environment.

Nice to have

• Capital charge obligations or regulatory capital reporting experience.
• Payment rail management and payment processor relationship experience.
• Experience with a prime broker, liquidity provider, or parent dealing desk.
• TradingView broker integration, Alloy, Plaid, WorldPay, or similar infrastructure experience.
• Knowledge of retail forex margin rules, margin mechanics, and NFA net capital requirements.

Culture & Benefits

• Performance bonuses and stock purchase options.
• Medical, vision, dental, 401(k), paid vacation, and paid sick leave.
• Gym reimbursement, commuter benefits, pet insurance, and wellness and mental health programs.
• Charitable donation matching and two paid volunteer days.
• Catered lunch, office kitchen, in-building gym, and shuttle service to and from Metra.
• Lean, collaborative environment emphasizing autonomy, pragmatism, experimentation, and measurable impact.