Technical Support Specialist (AI Robotics)

Location: Germany; hybrid work with an option to work from home when needed. The role involves approximately 50–75% travel to robotic deployments across Europe.

Company

Builds AI robotics technology that enables robots to sense, reason, and act in industrial environments such as warehouses and factories.

What you will do

• Provide first-line technical support and serve as the primary customer contact for AI robotics systems.
• Remotely access, diagnose, and troubleshoot deployed robots using SSH, Python, Docker, and related tools.
• Guide customers through structured problem-solving processes and collaborate with hardware and software teams on complex issues.
• Escalate unresolved incidents, coordinate timely resolutions, and provide on-call support during assigned shifts.
• Improve the knowledge base, incident documentation, ticketing systems, customer dashboards, and debugging tools.
• Identify recurring problems and contribute to product and process improvements.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Robotics, or a related technical field; a Master’s degree is preferred.
• 2–3 years of experience in robotics and customer-facing technical support roles.
• Experience with remote support tools and techniques, including SSH and Docker.
• Proficiency in Python, including debugging and code analysis, plus working knowledge of databases and SQL.
• Fluent German and English are required.
• Strong methodical troubleshooting, communication, customer support, and on-call capabilities.

Nice to have

• Experience in the logistics industry.

Culture & Benefits

• Flexible working hours and the option to work from home when needed.
• Open corporate culture and a motivated team environment.
• Wellpass gym membership.
• Competitive compensation and career development opportunities.

Hiring process

• Take-home assignment with a short, role-relevant task.
• Cultural fit interview followed by a technical fit interview.
• On-site office visit with team collaboration and a meeting with a founder.