Scaled Support Specialist (AI)

Location: Remote (US)

Salary: $115K–$140K plus equity

Company

hirify.global provides a unified interface for large language models, routing billions of tokens each month so developers can build AI applications without provider lock-in, downtime, or complex integrations.

What you will do

• Diagnose and resolve complex technical issues across the hirify.global API and multiple LLM providers.
• Reproduce bugs across SDKs, programming languages, frameworks, and authentication configurations using curl, Postman, and small test applications.
• Analyze logs, headers, and request traces to distinguish client-side, hirify.global-side, upstream-provider, and configuration issues.
• Respond to developers through email, Discord, and GitHub with clear, empathetic, and technically precise explanations; set expectations and close the loop.
• Identify recurring support patterns and advocate for documentation improvements, API design changes, better error messages, and product fixes.
• Develop expertise in routing logic, fallback behavior, rate limiting, streaming with SSE, billing systems, and the evolving LLM ecosystem while collaborating on developer experience improvements.

Requirements

• 4+ years of experience in technical support, developer support, solutions engineering, or a similar role, ideally supporting an API or developer tools product.
• Exceptional troubleshooting instincts, strong API fluency, and comfort working with ambiguity.
• Proficiency in at least one scripting language: Python or TypeScript.
• Excellent written communication.
• Genuine passion for AI and LLMs.

Nice to have

• Familiarity with the OpenAI SDK and Chat Completions API format.
• Experience with AI/ML frameworks such as LangChain, LlamaIndex, or Hugging Face.
• Experience with observability tools, including logging, tracing, and metrics.
• Experience scaling support operations through AI-assisted support bots, internal support dashboards, or automated triage workflows.
• Contributions to open-source projects or developer communities.
• Exposure to ML/AI concepts beyond API usage, such as benchmarking, evaluations, or fine-tuning.

Culture & Benefits

• Remote role limited to the United States.
• Full-time position with equity included in the compensation package.
• Work directly with complex, novel issues where no existing runbook may be available.
• Opportunity to influence documentation, API design, developer experience, and roadmap priorities.