Scaled Support Specialist (AI)

Location: Remote (US)

Salary: $115,000–$175,000 per year, plus equity

Company

hirify.global provides a unified interface for large language models, routing billions of tokens each month across multiple providers.

What you will do

• Diagnose and resolve complex technical issues across the hirify.global API and multiple LLM providers.
• Reproduce bugs across SDKs, programming languages, frameworks, and authentication configurations using curl, Postman, and test applications.
• Analyze logs, headers, and request traces to identify client-side, hirify.global-side, upstream-provider, or configuration issues.
• Respond to developers through email, Discord, and GitHub with clear, empathetic, and technically precise explanations.
• Identify recurring support patterns and advocate for documentation, API design, error-message, and product improvements.
• Build expertise in routing logic, fallback behavior, rate limiting, streaming, and billing systems while improving the developer experience.

Requirements

• 4+ years of experience in technical support, developer support, solutions engineering, or a similar role, ideally supporting APIs or developer tools.
• Strong troubleshooting instincts and API fluency.
• Proficiency in Python or TypeScript.
• Excellent written communication and comfort working with ambiguity.
• Passion for AI and large language models.
• Must be based in the United States.

Nice to have

• Familiarity with the OpenAI SDK and Chat Completions API format.
• Experience with LangChain, LlamaIndex, Hugging Face, or other AI/ML frameworks.
• Experience with observability tools, including logging, tracing, and metrics.
• Experience scaling support operations through AI-assisted support bots, dashboards, or automated triage workflows.
• Open-source or developer-community contributions and exposure to ML/AI concepts such as benchmarking, evaluations, or fine-tuning.

Culture & Benefits

• Fully remote work in the United States.
• Equity participation is offered.
• Work directly with complex, novel issues in a rapidly evolving LLM ecosystem.
• Collaborate on documentation, API design, product feedback, and developer experience improvements.