Senior Customer Success Manager

Location: Remote in Japan, with Tokyo metropolitan area preferred; work aligned with local business hours

Salary: JPY 11,950,000 annual base salary, paid monthly, plus a performance-based annual bonus of up to 20% of base. Total on-target annual earnings are approximately JPY 14,340,000.

Company

hirify.global provides a cloud data platform that unifies file and object storage across data centers, edge environments, and public clouds for demanding enterprise workloads.

What you will do

• Own the lifecycle of enterprise and strategic customers, including onboarding, adoption, retention, renewals, and expansion.
• Coordinate deployments and growth initiatives with OEM and Channel partners, account teams, and customers.
• Monitor account health, create improvement plans, conduct QBRs, and develop customer success plans tied to measurable outcomes.
• Act as the primary technical liaison, translating data, storage, and cloud architecture discussions into business value for C-level stakeholders.
• Collaborate with Sales, Product, Operations, and Engineering on escalations, roadmap feedback, and customer experience improvements.
• Enable OEM and Channel partners while communicating customer insights, product updates, and improvement opportunities.

Requirements

• Fluent Japanese and English, written and verbal.
• Strong technical aptitude in data, storage, cloud technologies, enterprise storage, data management, and multi-cloud environments including AWS, Azure, or GCP.
• At least 5 years of experience in Customer Success, Account Management, or Partner Success within a data storage, data management, or cloud environment.
• Experience managing up to 50 enterprise accounts and OEM/Channel partners.
• Strong understanding of SaaS metrics including NRR, churn, adoption, and GRR, with the ability to turn data into actionable insights.
• Must be based in Japan and legally authorized to work in Japan without visa sponsorship.

Nice to have

• Experience with CS or CRM tools such as Planhat or Gainsight.
• Industry expertise in Life Sciences, Healthcare, Energy, or Financial Services.

Culture & Benefits

• Flexible work-from-home options aligned with local business hours.
• Open and collaborative culture centered on customer outcomes.
• Owner-oriented, data-driven, and experimental working style.
• Inclusive environment that values diverse perspectives and believes diversity drives innovation.
• Performance-based annual bonus of up to 20% of base salary tied to individual KPIs.