Enterprise Customer Success Manager (AI)

Location: Tokyo office with an office-centric hybrid schedule; in-office days are Tuesday, Thursday, and one additional team-selected day. Work from home is generally available on the other two weekdays. Travel to customer sites may reach 10% depending on customer needs.

Company

Asana provides a human-plus-AI collaboration platform used by millions of teams to manage important goals and work.

What you will do

• Own a portfolio of strategic enterprise customers and drive Asana adoption, retention, and expansion across their organizations.
• Understand customer goals and co-create impact plans covering success metrics, engagement, adoption, communication, timelines, and growth.
• Lead customer lifecycle activities including deployment design, change management consulting, workflow design, business performance reviews, roadmap guidance, and renewals.
• Build customer champion networks and facilitate workshops on Asana best practices.
• Analyze product usage to identify risks and opportunities, then execute data-driven account campaigns to increase engagement and adoption.
• Partner with Sales, Product, Research, and business teams while developing executive relationships and communicating customer insights.

Requirements

• 5+ years of experience in Customer Success, Consulting, or Account Management with large, complex enterprise accounts.
• Experience managing high-value customer relationships and influencing stakeholders from C-suite executives to everyday users.
• Strong understanding of the Japanese market.
• Fluency in Japanese is required.
• Ability to collaborate cross-functionally, manage competing priorities, and operate effectively in an ambiguous, changing environment.
• Curiosity about AI tools and emerging technologies, with willingness to apply them to productivity, collaboration, or decision-making.

Nice to have

• Proficiency in English.

Culture & Benefits

• Office-centric culture combined with hybrid work practices.
• Opportunity to support customers across countries, industries, and functions.
• Work in a collaborative environment focused on customer value, innovation, and inclusion.
• Asana has more than 13 offices worldwide and emphasizes respect and belonging for employees and applicants.