Customer Success Manager (Remote)

Location: Remote

Company

hirify.global provides consulting services.

What you will do

• Share ownership of the Tier 3 customer portfolio across all verticals and manage accounts through a scalable, process-driven model.
• Run semi-annual customer touchpoints and maintain self-service resources, including the knowledge base and standard reporting.
• Track CSAT, annual NPS, referenceability, and retention across assigned accounts.
• Monitor spend growth, expansion, and executive relationship signals for potential tier-up escalation.
• Maintain key-contact records in Salesforce and identify strong customer outcome stories for references and case studies.

Requirements

• Bachelor's degree or equivalent experience.
• 1–3 years of experience in customer success, account management, or client-facing support.
• Experience or familiarity with HCM, payroll, or workforce management software or services is preferred.
• Ability to manage a high-volume portfolio using structured processes and self-service tools.
• Strong organization and attention to detail, with comfort using Salesforce or a comparable CRM.

Nice to have

• Hands-on experience with the UKG platform.
• Experience with a scaled, pooled, or tech-touch customer success model.

Culture & Benefits

• Remote working arrangement.
• Collaboration with customer success professionals across multiple verticals and account tiers.
• Process-driven customer management focused on measurable outcomes and scalable support.