Senior Chargeback & Fraud Analyst (Fintech)

Location: On-site in Curitiba or São Paulo, Brazil

Company

hirify.global is a Latin American fintech building a global payments platform that connects digital businesses with consumers across 21 markets.

What you will do

• Manage and optimize the end-to-end chargeback lifecycle, including notifications, representment, operational controls, SLAs, and financial performance.
• Advise global merchants on fraud and chargeback best practices and identify opportunities to improve results.
• Investigate complex fraud and chargeback cases, analyze indicators such as chargeback and win rates, and translate findings into recommendations.
• Map and improve operational processes, dashboards, reporting, data extraction, and automation to increase efficiency and scalability.
• Partner with Product, Engineering, acquirers, and banking partners to develop fraud and chargeback flows, features, and operational solutions.
• Monitor card scheme rules, payment regulations, and local requirements while supporting the resolution of operational incidents.

Requirements

• Solid experience in fraud prevention, chargebacks, disputes, payments risk, or related areas within payments, banking, fintech, acquiring, or e-commerce.
• Strong knowledge of the chargeback lifecycle, dispute management, representment, card scheme rules, and operational SLAs.
• Strong analytical, investigative, problem-solving, and continuous improvement skills.
• Experience monitoring fraud and chargeback KPIs and using data to support operational and strategic decisions.
• Ability to communicate complex topics and collaborate with merchants, financial partners, Product, and Engineering.
• Advanced English proficiency required; proactive and autonomous ownership of problems is expected.

Nice to have

• Experience with card schemes, acquirers, issuers, banks, or global merchants.
• Knowledge of Brazilian payments and fraud regulations, including BACEN requirements, MED, and Bloqueio Cautelar.
• Experience with data visualization, operational or executive dashboards, SQL, process automation, AI tools, or AI agents.
• Experience partnering with Product and Engineering on fraud and chargeback solutions.
• Experience in a global fintech or high-growth technology environment.

Culture & Benefits

• Annual performance bonus based on company results.
• Monthly meal allowance and medical and dental plans with dependent coverage.
• Financial assistance for undergraduate, graduate, and MBA programs.
• Budget for courses, certifications, workshops, and language classes.
• Semi-flexible hours, an additional birthday day off, and physical and mental well-being programs.