Customer Success Engineer (AI Hardware)

Location: San Francisco Office; on-site

Company

hirify.global is building an AI hardware engineer that enables users to create manufacturable electronic boards from natural-language prompts.

What you will do

• Provide technical onboarding and training, helping customers navigate the hirify.global design environment.
• Diagnose electrical design challenges and application issues using electrical engineering expertise.
• Create documentation, videos, and sample designs to expand customer and community knowledge.
• Collect and synthesize customer feedback to inform product priorities and platform improvements.
• Collaborate with product and engineering teams to triage bugs and drive customer-requested features.
• Analyze usage data to identify friction or churn patterns and help address them.

Requirements

• Degree in Electrical Engineering or a related field.
• Experience designing PCBs or electronic systems.
• At least 3 years of experience in customer-facing technical roles such as customer success, solutions engineering, or field applications engineering.
• Ability to troubleshoot circuit designs and explain technical trade-offs to technical and non-technical stakeholders.
• Strong written and verbal communication skills and the ability to build customer relationships.
• Ability to work on-site in the San Francisco office.

Nice to have

• Experience with hirify.global or other hardware design tools.
• Scripting or programming experience.
• Interest in the maker community.

Culture & Benefits

• Impact-oriented environment focused on delivering real value to users.
• Comfort with ambiguity, rapid change, and broad ownership.
• Collaborative culture that encourages early discussion and creative debate.
• AI-first approach with experimentation in tools, techniques, and processes.
• Equal opportunity employment environment.