Business Analyst (Fintech)

Location: Rochester, New York, United States; onsite role. Applicants must already be authorized to work in the U.S. without employment-based visa sponsorship now or in the future.

Company

hirify.global provides payment technology and software solutions for credit, debit, prepaid, and merchant services.

What you will do

• Research Operations processes, tools, data sources, knowledge assets, handoffs, and pain points through stakeholder interviews and discovery workshops.
• Create current-state and future-state process maps, service blueprints, customer and employee journeys, workflow diagrams, and decision flows.
• Identify opportunities for standardization, automation, self-service, workflow optimization, AI, generative AI, and knowledge-management improvements.
• Develop business cases, recommendations, success measures, risks, dependencies, and estimated cost or effort savings.
• Translate business needs into requirements, user stories, acceptance criteria, process rules, data needs, and operational scenarios.
• Support testing, pilots, rollout readiness, adoption, continuous improvement, and post-implementation measurement with cross-functional partners.

Requirements

• Bachelor’s degree in Business, Information Systems, Operations, Analytics, Industrial Engineering, Computer Science, or a related field, or equivalent relevant experience.
• 3+ years of experience in business analysis, operations transformation, process improvement, consulting, customer experience, employee experience, systems analysis, or a related field.
• Experience gathering requirements, conducting stakeholder interviews, mapping end-to-end processes or journeys, and translating business needs into actionable solutions.
• Ability to analyze ambiguous problems, identify root causes, develop recommendations, and move initiatives from concept to implementation.
• Strong written and verbal communication skills and experience working with business stakeholders and technical delivery teams.
• Proficiency with Microsoft Office, especially Excel, PowerPoint, and Word, plus process-mapping tools such as Visio, Lucidchart, or Miro.

Nice to have

• Experience with Lean, Six Sigma, Agile, Design Thinking, or continuous-improvement practices.
• Experience with workflow automation, AI, generative AI, knowledge management, self-service, or intelligent-assistance solutions.
• Familiarity with Salesforce, CRM platforms, workflow tools, analytics platforms, APIs, integrations, or enterprise data environments.
• Experience developing business cases, cost-benefit analyses, ROI estimates, or operational performance metrics.
• Background in internal consulting, transformation, product operations, strategic operations, customer experience, or high-volume service operations.

Culture & Benefits

• Work with cross-functional Operations, Data, Project Management, AI, Salesforce, and Learning & Development partners.
• Participate in an inclusive, collaborative environment focused on customer and employee outcomes.
• Use experimentation, pilots, feedback, and continuous improvement to deliver measurable operational impact.
• Access career development opportunities within a hirify.global organization.