Advance Technical Support - Service Segment Engineer

Location: Vancouver, Washington, United States of America; onsite role with 25% travel. Relocation: No.

Salary: $105,050–$161,800 USD annually, with additional bonus and/or equity opportunities for candidates in the United States.

Company

hirify.global provides technology products and services, including product support and solution portfolios.

What you will do

• Plan and govern product support and solution portfolios throughout their lifecycle, aligning pricing, processes, sales readiness, and service delivery.
• Collaborate with regional and global teams to develop and implement services, solutions, and programs addressing customer and market demands.
• Analyze service and business data, identify root causes, and recommend improvements to business performance.
• Represent service requirements in product development, warranty support, cost analysis, and service marketing activities.
• Establish and manage service level agreements and support consistent, high-quality service delivery.
• Lead complex cross-functional initiatives, prepare customer account marketing materials, and mentor lower-level employees.

Requirements

• Four-year or graduate degree in Business Administration, a related discipline, or equivalent demonstrated experience.
• Typically 7–10 years of experience in service business management, delivery, solution architecting, business planning, or a related field.
• Experience with business analysis, data analysis, product management, project management, and service delivery.
• Knowledge of Agile methodology, business development, go-to-market strategy, product strategy, marketing, and customer relationship management.
• Ability to lead complex projects, exercise independent judgment, communicate effectively, and provide guidance to colleagues.

Culture & Benefits

• Health, dental, and vision insurance.
• Short- and long-term disability insurance, life insurance, and an employee assistance program.
• Flexible spending account and generous paid time off policies.
• Four to twelve weeks of fully paid parental leave based on tenure and 11 paid holidays.
• Additional flexible paid vacation and sick leave.