Director, International CRM Intelligence & Insights Strategy (AI)

Location: Hybrid, 2–3 days onsite per week, at a required hirify.global commercial site in the United States, European Union, or Kirkland, Canada. North American time zone preferred; EU time zone possible. Occasional travel of up to 20% is required.

Annual base salary: $176,600–$294,300, plus a 20% bonus target and eligibility for a share-based long-term incentive program.

Company

hirify.global is a pharmaceutical and healthcare company developing medicines and health solutions for patients worldwide.

What you will do

• Lead CRM decision intelligence, translating customer, campaign, and market data into recommendations for international brands and markets.
• Develop predictive and diagnostic analytics covering segmentation, propensity, lifetime value, churn, channel preference, engagement, and conversion.
• Define data-quality, product-segmentation, and audience-attribute requirements that support personalization and AI-enabled engagement.
• Apply generative and agentic AI through reusable prompts, analytical agents, and self-service insight capabilities.
• Define CRM measurement frameworks, dashboards, KPIs, and trust metrics for AI-generated content and agentic customer journeys.
• Lead international research, market sizing, segmentation, lifetime-value analysis, and opportunity valuation for CRM strategy and investment decisions.

Requirements

• Bachelor’s degree and 10+ years of relevant experience; a master’s or advanced degree is preferred.
• Hands-on customer analytics platform experience, strong SQL skills, and the ability to write, join, and optimize complex queries across relational databases.
• Demonstrated AI fluency and working knowledge of machine-learning approaches for CRM audiences, including segmentation, propensity, next-best-action, churn, and uplift.
• Experience defining regional analytics and reporting strategies, scaling international capabilities, and working with CDP, audience, data-quality, and governance foundations.
• Experience partnering with Legal and Compliance on data privacy, consent, ePermissions, and database quality across markets.
• Fluent English is required. Candidates must have permanent authorization to work in the United States; U.S. work visa sponsorship is not available.

Nice to have

• Experience with Salesforce Data Cloud, Salesforce Marketing Cloud, predictive tooling, or audience platforms.
• Experience defining measurement or governance frameworks for AI-generated content or agentic customer journeys.
• Knowledge of pharmaceutical, healthcare, and international direct-response marketing environments.
• Multilingualism.

Culture & Benefits

• Work in a matrixed, international environment with CRM strategists, data teams, analytics, digital, and regional market stakeholders.
• Benefits include a 401(k) with matching and additional retirement contributions.
• Paid vacation, holidays, personal days, caregiver and parental leave, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Relocation assistance may be available based on business needs and eligibility.