Junior Technical Account Manager (Fintech)

Location: Curitiba, Brazil

Company

hirify.global is a Latin American fintech building a global payments platform that connects digital businesses with consumers across 21 growing markets.

What you will do

• Monitor and analyze merchant portfolio performance across payment methods and markets.
• Identify decline patterns and improvement opportunities.
• Support merchants with operational issues and coordinate resolutions with product, fraud prevention, and other internal teams.
• Prepare and present periodic performance reviews with data-driven insights and recommendations.
• Assist with merchant onboarding and go-live, ensuring technical requirements are met.
• Collaborate on complex investigations, initiatives, and shared team tools.

Requirements

• Analytical mindset with the ability to identify patterns and turn data into actionable recommendations.
• Strong written and verbal communication skills for working with merchants and internal stakeholders.
• Proactivity, ownership, follow-through, and attention to detail.
• Ability to manage multiple priorities and work effectively in ambiguous, fast-paced environments.

Nice to have

• Experience in payments, fintech, or SaaS.
• Familiarity with data tools and business intelligence platforms.
• Basic SQL or data-querying knowledge.
• English proficiency for merchant and internal communication.
• Cross-functional experience with product, engineering, or commercial teams.

Culture & Benefits

• Annual performance bonus based on company results.
• Monthly meal allowance and medical and dental plans with dependent support.
• Financial assistance for undergraduate, graduate, and MBA programs.
• Budgets for courses, certifications, and workshops, plus language classes.
• Semi-flexible hours, a birthday day off, and a year-end break.
• Well-being programs and resources supporting physical and mental health.