Player Support Representative (iGaming)

Location: Tulsa, Oklahoma, United States. Schedule: 3:00 p.m. to midnight, Monday through Friday.

Salary: $18.00–$24.70 per hour.

Company

hirify.global is Aristocrat Leisure Limited’s regulated online real-money gaming business, providing content, technology platforms, iLottery, iGaming, and online sports betting solutions.

What you will do

• Provide accurate support for player accounts, products, and services.
• Troubleshoot issues across computers, smartphones, tablets, and other mobile devices.
• Handle live chat, email, inbound calls, and occasional outbound calls.
• Communicate promotional offers and updates to VIP customers.
• Identify and escalate service issues, provide feedback, and protect customer confidentiality.
• Meet performance targets of approximately 70 daily contacts and respond to chats and calls within 45 seconds.

Requirements

• High school diploma or equivalent experience.
• 0–2 years of customer support or call center experience preferred.
• Strong written and verbal communication, problem-solving, organization, and time management skills.
• Advanced computer proficiency, including Microsoft Office; experience troubleshooting computers, smartphones, and tablets.
• Accurate grammar, typing, and data entry skills; typing speed of 90+ WPM preferred.
• At least 21 years old and authorized to work full-time in the United States without current or future visa sponsorship.

Nice to have

• Some college coursework.
• Previous technical support experience.

Culture & Benefits

• Collaborative environment focused on player experience.
• Health, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer matching.
• Mandatory background screening, fingerprints, and applicable gaming regulatory approvals or licenses.