Customer Support Agent (f/m/d, iGaming)

Location: Vienna, Austria; hybrid model with rotating shifts

Salary: Minimum gross annual salary of €29,000, paid in 14 salaries

Company

Funstage GmbH is a hirify.global subsidiary within the worldwide NOVOMATIC group, providing multiplayer gaming services across mobile apps, social networks, and web-based technologies.

What you will do

• Respond to customer enquiries through email and live chat.
• Support players with questions and issues related to slot games, sports betting, casino, live casino, products, platforms, and policies.
• Provide basic technical support for browser settings, cookies, and software updates.
• Investigate issues, escalate them to relevant internal teams, and follow up on resolutions.
• Monitor and respond to player comments and enquiries on social media.
• Maintain service quality and meet defined KPIs and SLAs while collaborating with internal departments.

Requirements

• Previous customer support or service-oriented experience is advantageous.
• Strong PC skills and confidence using different systems and digital tools.
• Written German at C1 level or higher is mandatory.
• Written English at B2 level or higher is mandatory.
• Strong communication skills with a customer-focused, reliable, patient, and solution-oriented approach.
• Willingness to work rotating shifts, weekends, and public holidays.

Culture & Benefits

• Flexible working hours and a hybrid work model supporting work-life balance.
• Dedicated training budget for professional development.
• Vienna HQ office with fresh fruit, tea, fair-trade coffee, and a subsidized restaurant.
• Subsidized public transportation, pool e-bikes, and e-cars.
• Sports activities, company events, employee discounts, and healthcare benefits.
• Support operation open 365 days a year.