10 часов назад
Customer Support Agent - UK Market (iGaming)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Agent - UK Market (iGaming): Supporting players through email, live chat, inbound calls, and social media while resolving common technical issues and explaining gaming products and policies with an accent on customer satisfaction and service quality. Focus on handling complex player queries, escalating issues, and maintaining quality assurance, KPI, and SLA standards across a 365-day shift schedule.
Location: Hybrid role based in Birkirkara, Malta; work is scheduled in shifts, including weekends and public holidays.
Company
Malta develops and supplies iGaming solutions as the interactive gaming unit of NOVOMATIC, covering online, mobile, land-based, casino, sportsbook, and live gaming products.
What you will do
- Respond to player enquiries through email, live chat, inbound phone calls, and social media.
- Provide customer service and support players with product, website, policy, and account-related requests.
- Resolve common technical issues involving cookies, browsers, updates, and other platform functionality.
- Escalate player issues to team leaders and relevant internal departments, then follow up as needed.
- Develop knowledge of slot games, sports betting, casino, live casino, and other products.
- Maintain quality assurance, KPI, and SLA standards while working within established procedures.
Requirements
- Native-level English, written and spoken.
- Experience in customer support, customer service, or another customer-facing role is preferred.
- Excellent written and verbal communication, empathy, problem-solving, and decision-making skills.
- Ability to remain calm and solution-oriented during challenging customer interactions.
- Comfort working with computer systems and multiple tools or platforms simultaneously.
- Willingness to work the required shift schedule, including weekends and public holidays where applicable.
Nice to have
- Experience in iGaming, online gaming, or another regulated industry.
- Strong organisational skills and the ability to manage multiple customer interactions.
Culture & Benefits
- Hybrid work model with in-office collaboration and team engagement.
- €1,500 annual personal development and training package.
- €300 wellness and home office allowance.
- Comprehensive private health insurance with dental and eye care.
- Weekly office lunch, stocked kitchens, company events, team-building activities, mental health support, and on-site parking.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →