Russian Customer Support Agent (Online Gaming)

Location: Bellevue, Washington, United States. Hybrid work generally requires two days per week in the Bellevue office, with additional flexibility based on work-from-home policy and business needs. Scheduled weekend and holiday coverage may be required.

Compensation: $23.00–$25.50 USD per hour for candidates based in Washington State.

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, connecting strategy and execution across AI, cloud, data, product development, and emerging technology.

What you will do

• Deliver accurate, personalized customer support through tickets and other client-facing communication channels.
• Research, troubleshoot, and resolve customer, account-related, and escalated issues within the approved scope.
• Work toward efficient first-contact resolution while meeting service-level agreements, productivity standards, and quality expectations.
• Use multiple support tools, systems, knowledge bases, and desktop resources to diagnose customer issues.
• Create and update knowledge-base articles and share feedback about recurring concerns and trends.
• Collaborate with internal teams, support agent onboarding when assigned, and contribute to customer-experience initiatives.

Requirements

• At least one year of customer-service experience or equivalent relevant experience.
• Associate degree or equivalent combination of education and relevant experience.
• Written fluency in Russian and English.
• Strong written communication, customer-service, interpersonal, organizational, and time-management skills.
• Experience working across computers, multiple systems, support tools, and productivity software such as Microsoft Office.
• Ability to perform initial troubleshooting of common computer and network issues, research problems, exercise sound judgment, and remain professional in stressful situations.

Nice to have

• Bachelor’s degree.
• Knowledge of or interest in online gaming.
• Experience with account-related support tickets, ticketing systems, or customer-support platforms.
• Ability to troubleshoot account-related issues independently and collaboratively.

Culture & Benefits

• Collaborative environment focused on high standards, ownership, knowledge sharing, and continuous improvement.
• Medical, dental, and vision coverage for eligible employees.
• Flexible Spending Account and 401(k) retirement plan.
• Competitive paid time off and parental leave.
• Professional growth and development opportunities.
• Work schedules may change based on operational requirements, and time-off availability may be limited during peak business periods.