PWI Advance Technical Specialist

Location: Singapore, South West, Singapore

Company

hirify.global is a technology company focused on developing its human capital and progressive workplace practices in Singapore.

What you will do

• Oversee multiple critical or high-risk technology areas and customer groups.
• Provide strategic account support and act as a trusted advisor on service delivery, technology, and applications.
• Evaluate support plans against business indicators and align them with service solutions.
• Design and execute comprehensive support solutions, including solution planning, execution, and management.
• Develop Value Based Delivery account plans and manage customer expectations during escalations.
• Contribute to complex projects, establish policies, and mentor lower-level employees.

Requirements

• Four-year or graduate degree in Computer Science, Information Systems, or a related discipline, or equivalent experience.
• Typically 7–10 years of experience in hirify.global products, account management, computer customer support, onsite customer support, Mission Critical, systems experience, or a related field.
• Advanced technical and operational knowledge with the ability to exercise independent judgment.
• Ability to build productive internal and external working relationships.

Culture & Benefits

• Full-time employment in Singapore.
• Work in a role supporting strategic customer accounts and complex technology areas.
• Opportunities to provide mentoring and contribute to business management initiatives.