Senior Technical Customer Support Engineer

Location: Remote, but candidates must be located in Singapore

Company

ClickHouse is a rapidly scaling startup developing ClickHouse Cloud and open-source database technologies for high-performance analytical workloads.

What you will do

• Support and guide users, customers, and prospects through tickets, chat, Slack, community channels, calls, and virtual meetings.
• Develop solutions based on ClickHouse Cloud and ClickHouse open-source for documentation, knowledge bases, blogs, meetups, webinars, and training.
• Support pre- and post-sales activities, including technically complex proofs of concept.
• Collaborate with Support Services, Engineering, Go-to-Market, and Product Management teams to define user-focused functionality.
• Provide first-line technical support, on-call coverage, professional responses, and guidance within required SLAs.
• Mentor colleagues and share technical knowledge with users and customers.

Requirements

• Senior-level technical experience in support engineering, consulting, database administration, site reliability engineering, solutions engineering, software engineering, or systems engineering.
• Technical breadth and depth in ClickHouse, SQL databases, OLAP, cloud-native SaaS, or distributed systems.
• Strong written and verbal English communication skills.
• Availability for scheduling required to deliver high-quality 24x7 support in a global distributed environment.
• Must be located in Singapore and able to work fully remotely with reliable connectivity.
• Teamwork, empathy, curiosity, self-direction, and the ability to build trusted customer and partner relationships.

Nice to have

• Experience with ClickHouse, open-source technologies, or community contribution.
• Experience with Azure, GCP, or AWS.
• Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

Culture & Benefits

• Remote-friendly environment across more than 25 countries.
• Employer healthcare contributions.
• Stock options for new team members.
• Flexible time off in the US and generous leave entitlement in other countries.
• USD 500 home office setup budget for remote employees.
• Opportunities to attend company-wide global gatherings.